Do reward points expire?
No, points do not expire. ????
Who do I contact if I’m having issues with the app?
No worries, we are here to support you! Please text us at 408.676.7470 or submit an email to [email protected]. You can also go to the “More” tab in the app and tap “Need Help” to submit an email directly from the app. We will get back to you by the end of the following business day.
Who do I contact regarding an issue with my order?
We apologize! Please contact the store directly to resolve the issue. Contact information is in the order confirmation emailed to you or by viewing the “Locations” tab in the app.
I ordered ahead but need to make a change to the order.
Please call the store you ordered from. Contact information is in the order confirmation emailed to you or by viewing the “Locations” tab in the app.
How can I access nutrition information for the Simple Greek menu items?
Please check out our Nutrition Facts on The Simple Greek website.
Why isn’t the app letting me use my rewards?
Loyalty rewards apply to the next transaction you make after the one in which it is unlocked. Loyalty rewards are not earned and redeemed towards the same transaction.
I tried to add a receipt and it says “Check in limit reached”.
For security purposes, scans are limited to 2 scans every 2 hours.
Once I redeem points for a reward, when does the reward expire?
Once you redeem your points for a reward, the reward will expire in 4 hours as shown in the countdown clock in the app. If not redeemed within 4 hours, not to worry, the reward will go back into your account.
How do I redeem rewards?
It’s super easy! If you are in the store, go to the “Rewards” tab in the Simple Greek app at the bottom of the screen and tap “Redeem” rewards. Choose the reward amount you would like to use or type in the exact amount and show the redemption code on the screen to redeem the offer.
If you are placing an order in the app, simply apply the reward during the checkout process.
I forgot my phone during my visit, can I still receive points?
Yes, the cashier can use your phone number associated with your Rewards account to look you up or, make sure to ask for a receipt at the time of your purchase. Your receipt will contain a barcode that can either be scanned into the app or the code can be entered manually into the app or on The Simple Greek Rewards website. All receipts must be submitted within 72 hours and scans are limited to 2 scans every 2 hours.
